Find answers to the most commonly asked questions about us
Frequently Asked Questions
Still have questions? We’re here to help!
If you need more information or personalized guidance, feel free to reach out.
Can I qualify for debt relief with bad credit?
Yes — most people who qualify for our programs have less-than-perfect credit. In fact, that’s exactly who we’re here to help.
Will a debt relief plan hurt my credit score?
Your score may dip slightly at first, but most clients see improvement over time as debts are paid down consistently.
Can I use my credit cards while enrolled?
No — part of the program involves closing or suspending active credit cards to focus on paying off your current balances.
Is there a cost to enroll in a debt relief program?
We offer free evaluations. If you enroll, there may be a small monthly service fee — far less than what you’d pay in interest alone.
What kinds of debt are eligible?
Credit cards, personal loans, medical bills, and some types of unsecured debt. Secured debts (like mortgages) are not included.
How long does the process take?
Most clients complete the program in 3–5 years, depending on their total debt and monthly budget.
Debt Management Program
What is a Debt Management Plan (DMP)?
A DMP combines your unsecured debts into one monthly payment, often with reduced interest rates.
Will creditors stop calling me?
Once enrolled, most creditors stop collections and calls as payments are managed by the program.
How is this different from debt settlement?
DMPs pay off debts in full with better terms, while settlement negotiates to reduce the total owed.
Will I still owe interest?
Yes, but many creditors reduce or waive interest during the program.
Do I have to close my credit cards?
Yes, most programs require you to close credit cards to stay enrolled.
How long does a DMP last?
Typically, plans last 3–5 years, depending on your debt and payment ability.
Debt Forgiveness Program
What is debt forgiveness?
Debt forgiveness cancels part or all of your debt, typically through negotiation or hardship programs.
Is forgiven debt taxed?
Yes, forgiven amounts may be considered taxable income. Always consult a tax advisor.
Do I qualify for debt forgiveness?
Eligibility depends on your financial situation and the type of debt owed.
Can credit cards be forgiven?
Sometimes, especially in severe hardship cases or through settlement agreements.
Is this the same as settlement?
Not exactly—settlement reduces what you owe through negotiation; forgiveness may cancel it outright.
Will this affect my credit score?
Yes, but completing the process can help you rebuild credit over time.
How Much Can I Save?
How does a DMP help me save?
By lowering interest rates and late fees, you could save hundreds or thousands over time.
Is my monthly payment reduced?
Yes, your payment is consolidated and often lower than your combined minimums.
Do creditors reduce my balance?
Not usually—your savings come from reduced interest, not principal forgiveness.
Can I pay off debt faster with a DMP?
Yes, many clients become debt-free years earlier than on their own.
Is there a fee for this service?
Nonprofits charge low, regulated fees; often waived based on hardship.
Will I see savings immediately?
Most see benefits within the first 60–90 days after creditor proposals are accepted.
Debt Consolidation
What is debt consolidation?
It combines multiple debts into one new loan with a single monthly payment.
Does this lower my interest rate?
Often, yes—especially with good credit or secured consolidation options.
Is my credit score affected?
You may see a short-term dip, but responsible repayment improves your score.
What debts can I consolidate?
Typically credit cards, personal loans, and other unsecured debts.
Will this eliminate my debt?
No, it reorganizes your debt—payoff still depends on your repayment.
Do I need collateral?
Only for secured loans like home equity-based consolidation.
Credit Counseling
Can I qualify for debt relief with bad credit?
Yes — most people who qualify for our programs have less-than-perfect credit. In fact, that’s exactly who we’re here to help.
Will a debt relief plan hurt my credit score?
Your score may dip slightly at first, but most clients see improvement over time as debts are paid down consistently.
Can I use my credit cards while enrolled?
No — part of the program involves closing or suspending active credit cards to focus on paying off your current balances.
Is there a cost to enroll in a debt relief program?
We offer free evaluations. If you enroll, there may be a small monthly service fee — far less than what you’d pay in interest alone.
What kinds of debt are eligible?
Credit cards, personal loans, medical bills, and some types of unsecured debt. Secured debts (like mortgages) are not included.
How long does the process take?
Most clients complete the program in 3–5 years, depending on their total debt and monthly budget.
Housing counseling
What documents should I bring to a housing counseling session?
Recent mortgage statements, pay stubs, budget breakdown, and any letters from your lender will help us assist you better.
Can I still get help if I’m behind on my mortgage?
Yes, absolutely. The earlier you reach out, the more options we can help you explore to avoid foreclosure.
Are your counselors certified?
Yes, all of our housing counselors are certified by HUD and trained in foreclosure prevention, pre-purchase education, and financial guidance.
How much does counseling cost?
Our housing counseling services are provided at no cost to you. Workshops may have a small fee depending on certification requirements.
Is counseling available in my language?
Yes! We offer services in English, Spanish, and Portuguese. Let us know your preference when you book.
Can housing counseling help me qualify for a loan or assistance program?
Yes, many down payment assistance programs require or recommend completing a HUD-approved housing counseling session or workshop.
Speciality counseling
Can you help me avoid eviction?
Yes — most people who qualify for our programs have less-than-perfect credit. In fact, that’s exactly who we’re here to help.
What types of student loan plans do you support?
Your score may dip slightly at first, but most clients see improvement over time as debts are paid down consistently.
What if I’ve never reported identity theft before?
No — part of the program involves closing or suspending active credit cards to focus on paying off your current balances.
Will your services meet court compliance?
We offer free evaluations. If you enroll, there may be a small monthly service fee — far less than what you’d pay in interest alone.
How fast can I speak to someone?
Credit cards, personal loans, medical bills, and some types of unsecured debt. Secured debts (like mortgages) are not included.
Is specialty counseling confidential?
Most clients complete the program in 3–5 years, depending on their total debt and monthly budget.
Bankruptcy counseling
Are these sessions mandatory?
Yes — most people who qualify for our programs have less-than-perfect credit. In fact, that’s exactly who we’re here to help.
How long does each session take?
Your score may dip slightly at first, but most clients see improvement over time as debts are paid down consistently.
Will I receive a certificate?
No — part of the program involves closing or suspending active credit cards to focus on paying off your current balances.
Are these sessions confidential?
We offer free evaluations. If you enroll, there may be a small monthly service fee — far less than what you’d pay in interest alone.
Can I do this online or by phone?
Credit cards, personal loans, medical bills, and some types of unsecured debt. Secured debts (like mortgages) are not included.
Is there a cost for these services?
Most clients complete the program in 3–5 years, depending on their total debt and monthly budget.